Terms and conditions

These are the terms and conditions which govern the contract between Hooked-on and the Customer.

1) The deposit is non-refundable unless hooked-on cannot supply the course booked by the client.

2) hooked-on reserves the right to make such changes to the advertised Course content as are necessary by reason of circumstances beyond its reasonable control.

3) If the Customer wishes to cancel his / her Course for any reason after hooked-on's confirmation, cancellations charges will apply: Cancellations 60 days prior to holiday date, 100% cost is refundable. 60-30 days prior to holiday date 50% is refundable. 30-15 days prior to course 25% is refundable. Less that 15 days prior to departure date all payments must be paid.

4) The Customer acknowledges the Cancellation Charges are reasonable to protect hooked-on against losses caused by commitments entered into with hooked-on suppliers in anticipation of the Customer's attendance on the Course.

5) The Customer acknowledges that hooked-on is a holiday/tour provider but it does not arrange air travel to the Course destination. The Fee does not include any allowance for air travel which is payable by the Customer at his/her own expense. It is the customer's responsibility to book flights to the required destination on the appropriate date.

6) Hooked-on shall not be liable for any delay, loss of luggage or cancellation of the Customer's outbound or return flights, and in particular hooked-on is not obliged to make any refund to the Customer for any delay to the Customer's participation in the Course.

7) The Customer acknowledges and agrees that all activities during your stay involves a risk or personal injury. The Customer will be required to sign a hooked-on disclaimer on commencement of their trip whereby he/she shall acknowledge the risk of accident, personal injury or death and agree to participate at his/her own risk. Nothing in that disclaimer shall affect hooked-on's liability to the Customer for death or personal injury resulting from the negligent acts or omissions of hooked-on and any of its employees.

8) We request that all clients have adequate travel insurance for yourselves. Hooked-on assumes a reasonable 'duty of care' for all clients on our holidays but we are not liable for any damage or theft relating to your personal possessions or for your health care.

9) The Customer agrees to accept the accommodation allocated by hooked-on which shall be represented accurately on hooked-on's website.

10) The Customer agrees that he/she will observe all safety instructions given by the provider and/or hooked-on.

11) hooked-on will take pictures and video material throughout the course and reserves the right to use any such material exclusively in hooked-on advertising or marketing material without the Customer's permission. The Customer consents to such use.

12) Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

If you disagree with any of the Terms and Conditions listed above please clearly indicate this to hooked-on before you book. If we cannot resolve or clarify your objection then you have free choice not to travel with us. If you agree to these terms and conditions then we are happy for you to book with us.